Read all of the details in our warranty policy.
There is no standard formula for when to replace your mattress, but it is generally recommended to do so every 7-8 years. Quality is a major predictor of how long the lifespan of your mattress will last: high-quality mattresses will typically last longer than low-quality. Ultimately, your mattress should be replaced if you begin experiencing any discomfort or support related issues.
Most mattresses come in 7 standard sizes:
Additionally, most PranaSleep mattresses can be custom-made to fit almost any size or shape. Please visit our Custom Orders page to request more information.
No, not all latex mattresses are the same. There are two main processes used to create latex for mattresses: Talalay and Dunlop. There are also many different types of latex including natural, synthetic, and a variety of blends.
PranaSleep® mattresses are crafted using the Talalay process and contain three times the natural latex of other blends.
PranaSleep® foundations are designed to support and enhance the properties of your mattress. Our sleep sets are also engineered as a system to be more resistant to open flames. PranaSleep WILL NOT warranty products that are not paired with the correct matching foundation or mattress.
Yes, there are adjustable foundation options available for each of our collections.
There are many health benefits associated with using an adjustable foundation, and they can be particularly beneficial for those suffering from back pain. We recommend speaking to your retailer about which options would best suit your unique needs.
A firm mattress is not necessarily the best mattress.
For many years, it was commonly believed that a mattress had to be firm to be supportive. We now know that this is not true. A proper mattress needs to support the spine and relieve the pressure points found in the shoulders, hips, and knees. Above all - the mattress needs to be comfortable, and the level of preferred comfort varies for each individual.
This varies according to mattress brand, but PranaSleep® mattresses do not need to be flipped or rotated.
Most retailers will dispose of your old mattress for a small fee before placing your new mattress in your home. You may also search for mattress recycling facilities near you.
SENSice is an innovative cool-to-the-touch technology that helps your body cool so you can fall asleep. Our body needs to drop in temperature before we can doze off. SENSice helps your body cool so you can quickly fall asleep.
The wool used in select PranaSleep mattresses is GOTS Certified 100% Lofted Organic Wool. The Global Organic Textile Standard (GOTS) was developed by leading standard setters to define world-wide recognized requirements for organic textiles. From the harvesting of the raw materials, environmentally and socially responsible manufacturing to labelling, textiles certified to GOTS provide a credible assurance to the consumer. For more info visit: https://global-standard.org/
The natural copper-infused latex used in the Karma collection has been granted the Standard 100 certification, meeting the requirement for purity and safety.
Foam with these certification - like those used in PranaSleep - are made without many chemicals that are harmful to humans and the environment. For a complete listing of the features of these foams, visit www.certipur.us.
Science suggests Copper plays an important role in the healthy function of the skin and can improve blood circulation. It also incorporates cooling technology to help disperse body heat. Copper inhibits the growth of bacteria, harmful fungi, and microbes and is built to last.
Our 90-day return policy requires you to sleep on your new mattress for a minimum of 30 days before return. All mattresses have a 'break-in' period and during this 30-day period your new mattress will conform to your body and you will adjust to the comfort of your new mattress. After 30 days you may return your mattress, exchanging it for a different comfort or returning it for a refund. Customers are allowed a one-time-only return.
Adjustable bed bases are not returnable or refundable.
Like our 90-day return policy, we require you to sleep on your new mattress for a minimum of 30 days before the exchange. All mattresses have a 'break-in' period and during this 30-day period your new mattress will conform to your body and you will adjust to the comfort of your new mattress. After 30 days if you are still not comfortable with your new mattress, you may return your mattress, exchanging it for a different comfort of equal or greater value. Customers are allowed a one-time-only exchange.
Step 1: Is the green power light lit on the power box on the floor? If not, make sure you have plugged your base into a wall socket that is not controlled by a light switch.
Step 2: Replace the batteries in your remote with 'fresh' batteries.
Step 3: Unplug the bed base for 1 full minute then plug the base back into the wall outlet.
Step 4: Depending on your model, the lights may flash when a button is pressed. It is possible that your base's child lock system has been activated. For details on how to unlock your particular base, click here.
Send us a support request and we'll get back to you shortly.
info@pranasleep.com